By Mark Molinaro, CEC
When it comes to quality of guest service, the smallest example can make the biggest impression.
Reflecting on the guidance I received from the ladies and gentlemen of The Ritz-Carlton has served me well in my 15 years as a cook, chef, teacher and now director. It was a pleasure and a privilege to have been able to work with such passionate and dedicated people whose shared goal was to surprise and delight every guest who walked through our doors.
The Ritz-Carlton culture is a model for excellence in organizational behavior. From the daily line-ups to departmental meetings to hotel-wide seminars, I always felt connected and an important part of the organization. Examples of model leadership, behavior and expectation are expressed throughout the company, from the interactions between individual line employees to the daily briefs that were sent from corporate office.
By Lynn Schwartz
As we enter new positions, many of us (including graduates just starting out) will want to hurry to implement our passions and agendas for change. Dr. Linda Schaumann Reese explained at CAFÉ’s recent Leadership Conference why this common approach is NOT a recipe for success.
Businesses spend millions of dollars investing in new leaders, but research shows that many of these enthusiastic, qualified leaders will fail. With the hospitality industry expanding and diversifying, higher levels of education and expectations are required. Chefs need to be more than cooks; they need to be strong, effective leaders. What keeps leaders from succeeding and what can you do differently to avoid failure?
By John Lawn
Jamie Oliver's "Food Revolution" treats a serious subject, but turns it into reality-show spectacle.
On March 21, Americans with an interest in either child nutrition or reality TV (or both) got the chance to view the first installment of “Jamie Oliver's Food Revolution,” a stunt-driven, 21st century moral tale that will run as a series on ABC in coming weeks. If you missed it, here's a handy synopsis:
By William C. Franklin, CMC, AAC
Like a bell curve, leadership in new chapters of professional organizations rises, then wanes. Adopting certain structural steps will keep a chapter strong, delivering long-term value to members.
Over the four and a half decades that I have worked in this industry, I've observed one constant: The industry puts greater demands on all of us every day. We are busy people with work and life's general requirements. Most of us no longer have the benefit of volunteering weekly or daily hours to our favorite professional organization.
The life cycle of most American Culinary Federation chapters is somewhat predictable and can be applied against a simple bell curve. The curve could cover 10, 20 or 30 years. The beginning of the bell curve represents the energetic chartering group in their mid-20s and 30s. They work hard to get the chapter established and grow the membership, sometimes into the hundreds. This group seems to be the energy and catalyst that sustains all programs and events while moving the chapter forward.
By Laura Vaughn, MCFE
Encouraging students to participate in professional organizations can help them excel in their careers.
As president of the Northern Illinois branch of the International Food Service Executives Association (IFSEA) and a culinary educator, I recognize the value of participating in a professional organization. Students and recent graduates, however, can also benefit from belonging to IFSEA, even if their careers in the culinary industry have yet to begin.
Finding jobs in today's market is difficult, and making professional connections is often instrumental to getting one’s foot in the door and advancing in the industry. IFSEA supports students in networking and mentorship, and the more they participate, the greater the benefits to their careers.
My role as a culinary educator is to train students to master the foundations of their craft so they can get a job. But technical skills are only a portion of the tools needed for successful career growth in the hospitality or culinary industry. I'm often asked, “What are some skills that I need to climb the ladder” in order to rise to the top of the field? My reply is this: Mastering the basics of the culinary arts is important, but equally important is making contacts within your chosen field, and learning how to interact professionally with those contacts.
By Sharon Olson
A recent survey of Culinology® students in their 20s and early 30s underscores interest in innovative, green and healthy cooking. What does it all mean for tomorrow’s menus?
Soon-to-be culinary professionals identified as part of Generation Y—the menu-makers of tomorrow—are starting to influence dining trends, from the use of molecular gastronomy to the increasing incorporation of artisan, farmstead and locally produced ingredients.
By Harry J. Crane
The president of the Research Chefs Association encourages creative and science-minded students to explore Culinology®.
Your students may have a deep love for the culinary arts, and many may also have a desire to explore careers outside of foodservice. The growing area of food research and development (R&D) offers opportunities for those who want to expand their careers into this niche. Exploring the discipline of Culinology®—the blending of culinary arts and food science—is the first step toward becoming a research chef.
By Victor J. McNulty
To the ACCSC’s Instructor of the Year, a bad student is any good teacher’s job. The trick is to inspire the uninspired.
Gordon Ramsay aside, the days of screaming chefs ruling with an iron fist over the kitchen kingdom has pretty much ended, in the U.S., anyway. We now live in a litigious/PC society where such behavior can get you into hot water, pun intended. If the chef should raise his or her voice, throw an item or mention an employee’s questionable upbringing, the ensuing results would not be worth the momentary satisfaction.
Most people are not motivated negatively, or at least not motivated to please their aggressor. They may even be driven to quit, steal, complain to a superior, vandalize, contact agencies like the Department of Labor and the Better Business Bureau, fist-fight or the crème de la crème (pun fully intended) of contacting the dreaded harassment lawyer. I’ve seen all the above.
By Peggy Ryan
Transcripts of the acceptance speech of Women Chefs & Restaurateurs’ 2009 Educator of the Year.
If you had told me in 1989 that I would be named Educator of the Year by WCR in 2009, I would have been completely flabbergasted.
In 1989 I was the chef and owner of a popular and well-regarded regional Italian restaurant in Evanston, Illinois, Va Pensiero.
Save the Date
Cafe Leadership Conference,
June 23-25, 2011
Hosted By: Johnson & Wales University/ Providence